Privacy Policy

This Privacy Policy explains how we collect, use, store, and share personal information when you browse, contact us, create an account, or place an order with OVER REALM. Because we serve international customers, your information may be processed across borders as described below.

Information We Collect

• Contact details such as name, email address, phone number, and delivery address
• Order details, payment status, refund history, and customer support messages
• Technical information such as IP address, browser type, device information, and site activity
• Preference data such as saved cart contents, language choice, and cookie settings

Payment card details are handled by our payment providers. We receive only the limited payment metadata needed to confirm and support your transaction.

How We Use Your Information

• To operate the store and fulfill orders
• To provide customer service, shipping updates, and after-sales support
• To prevent fraud, abuse, and unauthorized transactions
• To keep records for tax, accounting, and legal compliance
• To improve site performance and understand how customers use the store
• To send marketing emails only where you have opted in or where permitted by law

Data Sharing

We do not sell your personal information. We also do not rent or trade personal data to third parties for their own marketing.

We share personal information only when needed to run the business, including with:

• Payment providers
• Shipping carriers, customs brokers, and logistics partners
• Hosting, email, analytics, fraud-prevention, and customer support providers
• Professional advisers or authorities where disclosure is required by law

Cookies

We use essential cookies to keep the site functioning, remember your cart, maintain sign-in sessions, and store your privacy preferences. We may also use limited analytics tools to understand site performance.

You can learn more in our Cookie Policy. Blocking essential cookies may prevent checkout or account features from working.

International Transfers

Our business operates internationally. Personal information may be processed in mainland China and in other countries where our service providers, logistics partners, or infrastructure providers operate. For international customers, this may mean your information is transferred across borders in order to fulfill your order and support your account.

Where required by applicable law, we use contractual or organizational safeguards for cross-border transfers.

Retention & Security

We keep information only for as long as reasonably necessary for the purposes described above, including legal, tax, accounting, fraud-prevention, and dispute handling requirements.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No online system can be guaranteed completely secure, but we work to limit access and reduce risk.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You may also withdraw consent where processing relies on consent.

To make a request, email support@overrealm.shop. We may need to verify your identity before completing the request.

Children

Our site and products are generally intended for collectors and adult purchasers. We do not knowingly collect personal information directly from children where prohibited by law. If you believe a child has provided personal data to us, contact us so we can review and delete it where appropriate.

Changes & Contact

We may update this policy from time to time. When we do, we will post the revised version here and update the "Last updated" date above.

For privacy questions, complaints, or data requests, contact support@overrealm.shop.